Data Ethics • 3 min read Why that magic element of big data could be fatal for insurers Earlier this year, I wrote a post [https://www.ethicsandinsurance.info/2015/01/28/data-equality-insurance/] called ‘Data, Equality and Insurance’…
Accountability • 2 min read How good are you at ethics? Are you sure? Is it enough? Insurance is full of good people. Yet when you add up the cumulative impact of all those occasions when policies…
Personalisation • 2 min read A radical change in insurance regulation is underway The Chartered Insurance Institute has recently published a paper by me, entitled ‘The Digital Panopticon and the New Power of…
Fairness • 2 min read Vulnerable consumers and price optimisation: a reputation wrecker? Vulnerable consumers have been in the spotlight recently, following some research papers [http://www.fca.org.uk/news/occasional-paper-no-8] issued…
Claims • 2 min read Big data: has the Financial Ombudsman missed something significant? The Financial Ombudsman Service [http://www.financial-ombudsman.org.uk/default.htm] (FOS) has been weighing up the implications that big…
Accountability • 5 min read Data, Equality and Insurance: a small survey The insurance market is entering a new phase, in which underwriting and claims practices are being transformed through access to…
Autonomy • 2 min read Consent: part of the changing landscape of insurance regulation Consent is a term rarely mentioned in insurance circles, yet it lies at the heart of every policy sold by…
Ethical Culture • 2 min read The three ingredients of ethical behaviour Many firms in the insurance market will be looking to make progress on ethical behaviours in 2015. That’s great,…
Conflicts of Interest • 2 min read Signals that conflicts of interest send out about your firm A conflict of interest is not a stand-alone ethical risk. To borrow a phrase, it has friends, and not very…