Ethical Skills and Training • 2 min read How to get real value from ethical dilemmas Many insurance firms have corporate values, promoted to staff and consumers to give insight into ‘who we are’ and ‘how…
Fairness • 3 min read Insurance, Fairness and the work of Marie Curie There’s a view becoming established in the UK insurance market that it’s only fair that premiums should become…
Accountability • 2 min read How objective is the data your firm uses to make decisions? An insurer told me recently that the only reason for a huge increase in a renewal premium was because of…
Data Ethics • 3 min read Why that magic element of big data could be fatal for insurers Earlier this year, I wrote a post [https://www.ethicsandinsurance.info/2015/01/28/data-equality-insurance/] called ‘Data, Equality and Insurance’…
Accountability • 2 min read How good are you at ethics? Are you sure? Is it enough? Insurance is full of good people. Yet when you add up the cumulative impact of all those occasions when policies…
Personalisation • 2 min read A radical change in insurance regulation is underway The Chartered Insurance Institute has recently published a paper by me, entitled ‘The Digital Panopticon and the New Power of…
Fairness • 2 min read Vulnerable consumers and price optimisation: a reputation wrecker? Vulnerable consumers have been in the spotlight recently, following some research papers [http://www.fca.org.uk/news/occasional-paper-no-8] issued…
Claims • 2 min read Big data: has the Financial Ombudsman missed something significant? The Financial Ombudsman Service [http://www.financial-ombudsman.org.uk/default.htm] (FOS) has been weighing up the implications that big…
Accountability • 5 min read Data, Equality and Insurance: a small survey The insurance market is entering a new phase, in which underwriting and claims practices are being transformed through access to…