Ethics and Insurance

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How to Assess the Biggest Ethical Risk in Insurance
Analysis 7 min read

How to Assess the Biggest Ethical Risk in Insurance

At the heart of most ethical issues in insurance is a conflict of interest. It’s always been around and likely always will be. So the question is not whether you have eliminated it, but how you are managing it. This means you’ve got to assess the scope and depth of conflicts of interest properly.…
Duncan Minty
Duncan Minty
Insurance as a Common Good
Comment 3 min read

Insurance as a Common Good

Could insurance be considered as a form of common good? And if so, how might that have come about? And more importantly, how might it influence the way in which insurance markets are allowed to digitally transform?…
Duncan Minty
Duncan Minty
Ethics, Claims and the Cost of Living Crisis
Claims 7 min read

Ethics, Claims and the Cost of Living Crisis

The cost of living crisis will have impacts across insurance. At the forefront will be claims, with increased settlements and concerns around fraud. Many insurers will turn to the digital tools widely used now in claims decisions. Yet in doing so, what ethical risks might they stir up?…
Duncan Minty
Duncan Minty
Sentiment Analysis – Treat with Caution
Analysis 3 min read

Sentiment Analysis – Treat with Caution

The increase in remote working triggered by the pandemic caused Zoom to become a popular tool for holding meetings and speaking with clients. Now Zoom is to allow account holders to carry out sentiment analysis on those they are engaging with. I explore what it means for insurers.…
Duncan Minty
Duncan Minty
Pay Attention to Undue Pressure
Comment 2 min read

Pay Attention to Undue Pressure

How a person responds to the ethics of a situation will be influenced by several things. Character is one, plus the skills and knowledge they’ve learnt. Yet what can sometimes render all these ineffective is something firmly in the hands of the firm’s leadership. It’s undue pressure.…
Duncan Minty
Duncan Minty
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