Ethical Culture

41 posts
Ethical Culture
These claims practices are indefensible public
Claims 6 min read

These claims practices are indefensible

The FCA has warned insurers not to undervalue total loss settlements, with a particular emphasis put on motor claims. And their warning makes specific mention of not incentivising staff to engage in potentially harmful claims settlement practices. I analyse the implications for claims people.…
Duncan Minty
Duncan Minty
Whistleblowing - the Tip of a Data Iceberg public
Regulation 4 min read

Whistleblowing - the Tip of a Data Iceberg

The UK regulator is now publishing data about the allegations being reported to its whistleblowing team. So what does it tell us (and not tell us) about the state of whistleblowing in UK financial services? And what trends should you be looking out for? I explore the numbers here.…
Duncan Minty
Duncan Minty
Pay Attention to Undue Pressure public
Leadership on Ethics 2 min read

Pay Attention to Undue Pressure

How a person responds to the ethics of a situation will be influenced by several things. Character is one, plus the skills and knowledge they’ve learnt. Yet what can sometimes render all these ineffective is something firmly in the hands of the firm’s leadership. It’s undue pressure.…
Duncan Minty
Duncan Minty
How Diverse are the Digital Teams Working in Insurance? public
Discrimination 2 min read

How Diverse are the Digital Teams Working in Insurance?

There’s a big obvious question that doesn’t seem to have been raised so far in relation to the Citizens Advice ethnicity penalty report. It’s this - to what degree does the problem in pricing set out in their report reflect a problem with the diversity of the people working in digital insurance?…
Duncan Minty
Duncan Minty
Checking Ethical Culture - the Self-Serving Bias public
Ethical Culture 3 min read

Checking Ethical Culture - the Self-Serving Bias

Insurance people have a lot on their radars nowadays. The wide range of rating factors and the increased variety of products are behind much of this. Not surprisingly, we start to apply filters to all this information. That however opens the door to an ethical problem called the self-serving bias.…
Duncan Minty
Duncan Minty
Checking Ethical Culture – Ethical Fading public
Ethical Culture 3 min read

Checking Ethical Culture – Ethical Fading

Hindsight is a complex thing when it comes to ethics. You may look back at something you’ve done and ask yourself: “what did I think I was doing?” Others may simply never see the ethical question hanging over what they were doing. In this toolkit, we explore what is called ethical fading.…
Duncan Minty
Duncan Minty
Review: the Wisdom of Crowds public
Ethical Decisions 2 min read

Review: the Wisdom of Crowds

How decisions are made is at the heart of ethical culture. Find ways to improve the fairness, honesty and respect of those decisions and your firm’s ethical culture will be all the better for it. James Surowiecki’s book about the Wisdom of Crowds has some good ideas about how to do so.…
Duncan Minty
Duncan Minty
Checking Ethical Culture – Over-Optimism public
Ethical Culture 2 min read

Checking Ethical Culture – Over-Optimism

Ethical culture is influenced by patterns of behaviour. One pattern that firms want to support is optimism – it helps drive teams forward. At the same time, it also needs to be managed. If left unchecked, over-optimism can introduce ethical risk.…
Duncan Minty
Duncan Minty
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