Ethical Culture

38 posts
Ethical Culture
Checking Ethical Culture – Dealing with Rationalisations public
Toolkits 5 min read

Checking Ethical Culture – Dealing with Rationalisations

We sometimes hear colleagues making excuses for the decision they want to take. They try to dismiss the ethical side of the decision, preferring instead to emphasise how everyone else is doing it, or that no one will be worse off. These are called rationalisations and they need to be challenged.…
Duncan Minty
Duncan Minty
How Diverse are the Digital Teams Working in Insurance? public
Comment 2 min read

How Diverse are the Digital Teams Working in Insurance?

There’s a big obvious question that doesn’t seem to have been raised so far in relation to the Citizens Advice ethnicity penalty report. It’s this - to what degree does the problem in pricing set out in their report reflect a problem with the diversity of the people working in digital insurance?…
Duncan Minty
Duncan Minty
Checking Ethical Culture - the Self-Serving Bias public
Toolkits 3 min read

Checking Ethical Culture - the Self-Serving Bias

Insurance people have a lot on their radars nowadays. The wide range of rating factors and the increased variety of products are behind much of this. Not surprisingly, we start to apply filters to all this information. That however opens the door to an ethical problem called the self-serving bias.…
Duncan Minty
Duncan Minty
Checking Ethical Culture – Ethical Fading public
Toolkits 3 min read

Checking Ethical Culture – Ethical Fading

Hindsight is a complex thing when it comes to ethics. You may look back at something you’ve done and ask yourself: “what did I think I was doing?” Others may simply never see the ethical question hanging over what they were doing. In this toolkit, we explore what is called ethical fading.…
Duncan Minty
Duncan Minty
Review: the Wisdom of Crowds public
Ethical Decisions 2 min read

Review: the Wisdom of Crowds

How decisions are made is at the heart of ethical culture. Find ways to improve the fairness, honesty and respect of those decisions and your firm’s ethical culture will be all the better for it. James Surowiecki’s book about the Wisdom of Crowds has some good ideas about how to do so.…
Duncan Minty
Duncan Minty
Checking Ethical Culture – Over-Optimism public
Toolkits 2 min read

Checking Ethical Culture – Over-Optimism

Ethical culture is influenced by patterns of behaviour. One pattern that firms want to support is optimism – it helps drive teams forward. At the same time, it also needs to be managed. If left unchecked, over-optimism can introduce ethical risk.…
Duncan Minty
Duncan Minty
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