Counter Fraud

There's a clear ethical dimension to the need to tackle insurance fraud. Yet there is also a clear ethical dimension to how you tackle fraud. This is what I explore here...
39 posts
Counter Fraud
ICO Consultation on Biometrics: Key Points for Insurers public
Data Ethics 6 min read

ICO Consultation on Biometrics: Key Points for Insurers

The UK data protection regulator has issued draft guidance on the use of biometric data. It’s been delivered in a pretty ‘oven ready’ state, with two clear exposures for insurers. Are insurers prepared for the pretty fundamental questions they will now need to ask themselves?…
Duncan Minty
Duncan Minty
Why the Social Scoring Ban is Seismic for Counter Fraud public
Counter Fraud 6 min read

Why the Social Scoring Ban is Seismic for Counter Fraud

There are many significant things in the EU’s AI Act but none will be more disruptive for insurers than the proposed ban on social scoring. It will cause the sector’s core digital strategies to need serious reconfiguring. So why has this happened and what do insurers have to look out for?…
Duncan Minty
Duncan Minty
Rewarding People who Report Insurance Fraud public
Counter Fraud 3 min read

Rewarding People who Report Insurance Fraud

The insurance sectors in most countries encourage members of the public to report suspected insurance fraud. Should they then be rewarded for doing so? While there is growing public awareness that insurance fraud is not a victimless crime, would rewards do harm or good?…
Duncan Minty
Duncan Minty
Our Digital Footprint – a Pandora’s Box of Data? public
Data Ethics 7 min read

Our Digital Footprint – a Pandora’s Box of Data?

I gave a keynote speech at a claims and fraud conference this week, on whether insurers’ exploitation of our digital footprint could turn into a Pandora’s box. Insurers see these new lines of insight as creating competitive advantage, but could they instead cause real problems?…
Duncan Minty
Duncan Minty
The Fairness of Insurance Pricing is Challenged Again public
Discrimination 8 min read

The Fairness of Insurance Pricing is Challenged Again

The fairness of insurance pricing is again being challenged, this time by the UK’s leading campaigning journalist on finance matters. Martin Lewis believes insurers are breaking the law in how they handle people with mental health issues. The only surprise is how long this has taken to emerge.…
Duncan Minty
Duncan Minty
Are IFB ambitions in danger of hitting a brick wall? public
Counter Fraud 5 min read

Are IFB ambitions in danger of hitting a brick wall?

Counter fraud data sharing in the UK market is heading for new heights. How we’re scored on fraud from the moment we seek a quote will be automated and in real time. Yet for all this strategic ambition, there remains no mention of accountability. Recent events point to that being a big omission.…
Duncan Minty
Duncan Minty
Strong Opinions Emerge on Data Use in Counter Fraud public
Counter Fraud 8 min read

Strong Opinions Emerge on Data Use in Counter Fraud

A detailed survey of US consumers found that support for the use of data to combat insurance fraud is strong, but very conditional upon the proper handling of ethical issues. I examine the message being sent to insurers by the US public, and what UK insurers can learn from it.…
Duncan Minty
Duncan Minty
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