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Trust

Trust is what someone gives you. What you do to earn it encompasses a host of themes and issues. You can get up to speed on them here
35 posts
Trust
Revolutionising Fairness – the Starting Point public
Fairness • 3 min read

Revolutionising Fairness – the Starting Point

If insurers are to address fairness seriously, they must find a new way of engaging with those challenging them. There are hurdles to be removed first though, including one that I always hear mentioned. Unless dealt with, competition law could put a brake on revolutionising fairness.…
Duncan Minty
Duncan Minty •
New UK Survey on Public Attitudes to AI public
Data Ethics • 2 min read

New UK Survey on Public Attitudes to AI

A major new UK survey into public attitudes to AI has been launched. Its scope will pick up on several technologies relevant to the digital transformation of insurance. Its findings will influence policy makers, both in terms of possible legislation and pressure on regulators.…
Duncan Minty
Duncan Minty •
The Three Most Read Articles of 2022 public
Trust • 3 min read

The Three Most Read Articles of 2022

With so much happening in insurance at the moment, and with plenty on the horizon, it’s interesting to see which articles were the most read during 2022. The top three show insurance people weighing up some of the significant implications of the digital transformation of insurance.…
Duncan Minty
Duncan Minty •
Interesting Survey of Public Attitudes to Data and AI public
Data Ethics • 4 min read

Interesting Survey of Public Attitudes to Data and AI

The UK Government’s unit for enabling trustworthy digital innovation has published the second wave of its survey of public attitudes to data and AI. Given the low levels of trust that consumers have in how insurers handling their data, the survey’s findings are worth a closer look.…
Duncan Minty
Duncan Minty •
Is your Code of Ethics Good Enough? public
Codes of Ethics • 5 min read

Is your Code of Ethics Good Enough?

Is your code of ethics good enough? A quick way to answer that is to look at when it was last reviewed. If that date is before November 2019, then the answer will almost certainly be no. And if your firm has been making some strategic moves recently, I would move that date to November 2020.…
Duncan Minty
Duncan Minty •
Can Trust be Automated? public
Trust • 4 min read

Can Trust be Automated?

A leading supplier of software to the insurance sector has launched a ‘Trust Automation Platform’. It’s great of course that Friss are recognising the important of trust. It should get their clients and prospects thinking about it more. Yet can platforms like this actually deliver on trust itself?…
Duncan Minty
Duncan Minty •
Whose data should an insurer trust? public
Data Ethics • 3 min read

Whose data should an insurer trust?

Whose data should an insurer trust? Data provided by consumers, or data supplied by the insurer’s data broker? A prominent data broker to the UK market is saying that their data is accurate and can be trusted; and that the same cannot be said of data provided by the consumer. Are they correct?…
Duncan Minty
Duncan Minty •
Insurers to be Banned from Electronic Health Data in the EU public
Data Ethics • 3 min read

Insurers to be Banned from Electronic Health Data in the EU

The EU has this week issued a proposal for the regulation of electronic health data. It’s implications for insurance are stark. As it stands, the proposal will ban the secondary use of electronic health data for insurance purposes. It’s early days, but insurers have a digital mountain to climb.…
Duncan Minty
Duncan Minty •
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