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Accountability

Insurance's digital transformation is driving ever increasing calls for clearer accountability. The message is 'if you want our trust, give us accountability'. These articles look at the issues involved. Use them to shape your thinking.
107 posts
Accountability
Discriminatory Pricing – the Storm Clouds Move Nearer public
Discrimination • 8 min read

Discriminatory Pricing – the Storm Clouds Move Nearer

Further research into discriminatory pricing in UK motor insurance is keeping up pressure on insurers and the regulator to tackle the issue. And with signs that the challenge is evolving, insurers are in danger of failing to see how this issue will grow and impact the heart of their businesses.…
Duncan Minty
Duncan Minty •
Can ChatGPT Help Insurers be Better at Ethics? public
Data Ethics • 4 min read

Can ChatGPT Help Insurers be Better at Ethics?

We’re starting to see OpenAI’s ChatGPT used in discussions about the ethics of insurance. What has surprised some organisers is just how popular discussions like this are with conference audiences. So is the sector’s understanding of ethics about to be transformed? I examine the implications.…
Duncan Minty
Duncan Minty •
New UK Survey on Public Attitudes to AI public
Data Ethics • 2 min read

New UK Survey on Public Attitudes to AI

A major new UK survey into public attitudes to AI has been launched. Its scope will pick up on several technologies relevant to the digital transformation of insurance. Its findings will influence policy makers, both in terms of possible legislation and pressure on regulators.…
Duncan Minty
Duncan Minty •
Can Insurers Tackle Discriminatory Pricing in Time? public
Discrimination • 7 min read

Can Insurers Tackle Discriminatory Pricing in Time?

The hugely significant issue of discriminatory pricing has entered its second phase, with Citizens Advice issuing a report on what it expects the regulator and insurers to do next. It’s an intriguing report, full of expectations, pathways and warnings. So what does it add up to?…
Duncan Minty
Duncan Minty •
Is Insurance prepared for a Consumer Advocate? public
Accountability • 4 min read

Is Insurance prepared for a Consumer Advocate?

Some business sectors in the UK have a consumer advocate appointed by the Government. Should one be appointed for insurance, the impact on the sector could be profound. With the power to pull data from firms and initiate regulatory reviews, transparency could be transformed.…
Duncan Minty
Duncan Minty •
Are IFB ambitions in danger of hitting a brick wall? public
Counter Fraud • 5 min read

Are IFB ambitions in danger of hitting a brick wall?

Counter fraud data sharing in the UK market is heading for new heights. How we’re scored on fraud from the moment we seek a quote will be automated and in real time. Yet for all this strategic ambition, there remains no mention of accountability. Recent events point to that being a big omission.…
Duncan Minty
Duncan Minty •
Strong Opinions Emerge on Data Use in Counter Fraud public
Counter Fraud • 8 min read

Strong Opinions Emerge on Data Use in Counter Fraud

A detailed survey of US consumers found that support for the use of data to combat insurance fraud is strong, but very conditional upon the proper handling of ethical issues. I examine the message being sent to insurers by the US public, and what UK insurers can learn from it.…
Duncan Minty
Duncan Minty •
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