Claims • 6 min read Why predictive analytics in claims is so dangerous for insurers Claims settlements are an insurer’s biggest expense. So it would seem natural for firms to understand as much about…
Personalisation • 5 min read Actuarialism and its influence on trust in modern insurance You will have probably heard of the phrase ‘you can have too much of a good thing’. And while many…
public Data Ethics • 5 min read Why supervisory technology will revolutionise insurance The future of insurance is digital. Data and analytics are transforming how insurers work. Traditional practices are being questioned. It’…
Claims • 6 min read Is underwriting at claim stage a reputational timebomb? A pattern is emerging across the market that points to a new type of underwriting. And it is pretty revolutionary,…
public Data Ethics • 8 min read How do you feel about insurers tracking and analysing your emotions? How many of us have appeared in a photo that has been posted online? Or spoken to a voice assistant…
Data Ethics • 3 min read How good are your firm’s algorithms? Can you prove it? The use of algorithms in core insurance functions like claims and underwriting is growing steadily. And the claims for what…
public Autonomy • 6 min read Data and analytics: the problem that insurers will have with identity Insurance is changing. It’s moving in new directions, pursuing new ideas, new models, new technologies. All very exciting, but…
Accountability • 3 min read Why confusion could become a key ethics metric for insurers Insurers are providing consumers with more choice than ever before. And while there’s a lot of obvious upside to…
Accountability • 4 min read The biggest ethical challenge facing insurers in 2019 The insurance sector will face some big ethical challenges in 2019. Tough questions are going to be asked about core…