Data Ethics • 3 min read Why EIOPA is going about its data ethics principles in the wrong way Data ethics is an important consideration for a data hungry sector like insurance. And working to a set of data…
Accountability • 3 min read Politicians are burying the loyalty penalty: so what comes next? While we do not yet know the detail of the UK regulator’s much anticipated report on retail insurance pricing,…
Data Ethics • 3 min read The Fundamental Challenges that Insurance faces from Data Analytics In October 2012, in a speech to the Financial Services Forum, I offering this prediction: “I believe that over the…
Conflicts of Interest • 3 min read Conflicts of Interest – the vital step from recognising to reporting We know that conflicts of interest are a feature of most insurance markets. Removing them would risk at best stalling…
Data Ethics • 3 min read Will there soon be compulsory ethics training for insurance algorithms? As more and more decisions about our premiums and claims come to be influenced by all sorts of clever algorithms,…
Ethical Culture • 6 min read Why Honesty and Purpose will change the Conduct Agenda As data and analytics start to transform the insurance market, we’re seeing some of the long established arrangements and…
Ethical Culture • 4 min read Are firms looking in the wrong place for unethical behaviours? Many insurance firms have organised themselves to be on the lookout for the big unethical scandals that might ruin their…
Claims • 5 min read Why the FCA should not use claims complaints as a value measure Complaints are important. Not just for resolving an individual problem, but for tracking the health of the policyholder / insurer relationship.…
Regulation • 3 min read Harsh lessons that UK insurers will learn from the pricing review We’re starting to see the regulator’s response to the pricing super complaint take shape. And it’s pretty…