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Accountability

Insurance's digital transformation is driving ever increasing calls for clearer accountability. The message is 'if you want our trust, give us accountability'. These articles look at the issues involved. Use them to shape your thinking.
107 posts
Accountability
Three Questions for Managing Legal/Ethical Boundaries public
Accountability • 3 min read

Three Questions for Managing Legal/Ethical Boundaries

The boundary between what’s ethical and what’s legal is said at times to be a fine one, at other times a blurry one. In these digital times, it is also a moving one. So how should an insurer handle this? A ‘wait and see’ approach is too ostrich like. Instead, try this approach to get you started.…
Duncan Minty
Duncan Minty •
A Test Case on Data Ethics that Insurers Need to Watch public
Data Ethics • 5 min read

A Test Case on Data Ethics that Insurers Need to Watch

Location data is becoming positioned as a tangible example of how data ethics is to be addressed. A UK Gov. commission wants to boost public confidence in how location data is collected and used. Insurers need to monitor the commission’s work to understand policy makers expectations.…
Duncan Minty
Duncan Minty •
The Industrialisation of Claims Denials public
Claims • 4 min read

The Industrialisation of Claims Denials

Lemonade made the news recently when it claimed a new record for settling a claim in 2 seconds. Unfortunately, campaigners are reporting that another insurer has built a system that rejects claims in under 2 seconds. Insurers need to think about claims automation more carefully than at present.…
Duncan Minty
Duncan Minty •
Are You Tracking Conflicts of Interest Properly? public
Conflicts of Interest • 5 min read

Are You Tracking Conflicts of Interest Properly?

Conflicts of interest are everywhere in insurance. There isn’t a part of the market where their influence is not significant. Yet they come in many different forms. This makes it important to track them properly, to understand concentrations, recognise trends and monitor mitigation outcomes.…
Duncan Minty
Duncan Minty •
Why Data Ethics is at a Crossroads public
Data Ethics • 8 min read

Why Data Ethics is at a Crossroads

Is data ethics working in insurance? Perhaps it’s just at an early stage, needing more time. Or is it always going to struggle to gain traction? Some see ethical guidelines for data and AI as the solution. Others see them as ineffectual. So what’s needed instead? How should a firm decide this?…
Duncan Minty
Duncan Minty •
Why Insurers must Manage their Ethical Debt public
Accountability • 3 min read

Why Insurers must Manage their Ethical Debt

Many digital decision systems deployed in insurance carry unknown levels of ethical debt. Over the next 3 to 5 years, a lot of that ethical debt will need to be repaid. In some circumstances, the amount could be very substantial. So what should insurers do now to prepare for this?…
Duncan Minty
Duncan Minty •
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