Windows are opening into the Ethical Culture of Insurance Claims
The fairness of claims settlements is the main source of dissatisfaction for
personal lines motor claimants, according to a survey…
Duncan Minty
Duncan has been researching and writing about ethics in insurance for over 20 years. As a Chartered Insurance Practitioner, he combines market knowledge with a strong and independent radar on ethics.
502 posts
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Do personalised premiums mean the end of risk pooling?
“With insurance no longer a matter of risk pooling, policyholders pay a fairer
premium”. So said a director of a…
Getting serious about assessing your firm’s ethical risks
Asked to identify the ethical risks most associated with insurance, you’re
likely to come up with mis-selling first. That…
Ethical culture and the mindset of claims handlers: definitely one to watch
What goes on in the mind of a claims handler really matters. In act, when it
comes to the ethical…
What are the ethical issues raised by dual pricing?
Insurers have been in the spotlight recently in connection with dual pricing.
This is when the same risk is priced…
6 places a claims manager should look for ethical risks
Let’s assume you’re a claims manager, tasked to ‘do something on ethics in
2013’. Where might you start…
Ethical Dilemmas – challenging, interesting, important
It may be tempting to ‘learn as you go’ when next faced with an ethical dilemma
to resolve. That might…
7 reasons why assessing ethical risks is a ‘must do’ for firms
A recent post
[https://ethicsandinsurance.info/2013/01/16/objective-ethical-culture/] touched
on the dearth of corporate objectives for ethics amongst…
Privacy and Consent: some examples for a proactive insurer
Consent seems to have been largely taken for granted by the insurance sector.
Cover came with automatic terms and conditions…