Four challenges that insurers face when using artificial intelligence in claims
The use of artificial intelligence in claims represents a ‘significant
opportunity’ for the sector, said the insurer Ageas in a…
Duncan Minty
Duncan has been researching and writing about ethics in insurance for over 20 years. As a Chartered Insurance Practitioner, he combines market knowledge with a strong and independent radar on ethics.
502 posts
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Smart contracts in insurance: clever but dangerous
The use of smart contracts in insurance opens up all sorts of opportunities. And
they sound clever and exciting, but…
What insurance people must learn to make better decisions
A lot of insurance firms have learning programmes full of ways in which people can make better decisions at work.…
5 beliefs that get in the way of people addressing ethics
It seems to make sense, doesn’t it – ‘doing the right thing’. And you’d think that an insurance firm…
Does this spell the end for insurance claims?
Aviva [http://www.aviva.com/] are publicising
[https://www.thesun.co.uk/money/3359873/aviva-boss-promises-to-slash-prices-and-let-customers-buy-policies-without-filling-out-endless-forms/]
a new system called Ask…
Could this be the Achilles Heel of Insurance Fraud?
If the insurance sector is to turn claims optimisation into an everyday
component of how it engages with claimants, could…
Is this the most controversial claims innovation of all?
Pushing at boundaries and challenging traditional notions is what innovation is
all about. Rethinking something that people have taken for…
Accountability in an era of algorithm driven insurance – rock or hard place?
There a question mark forming over the capacity of board members of insurance
firms to perform their oversight duties effectively.…
Could algorithms make insurance firms ungovernable?
It sounds a bit scary, but could big data result in the oversight provided by
board members of an insurance…