Actuarialism and its influence on trust in modern insurance
You will have probably heard of the phrase ‘you can have too much of a good
thing’. And while many…
Personalisation
The biggest trend in insurance raises some of the most fundamental ethical questions. You can read about these here.
33 posts
Is underwriting at claim stage a reputational timebomb?
A pattern is emerging across the market that points to a new type of
underwriting. And it is pretty revolutionary,…
How do you feel about insurers tracking and analysing your emotions?
How many of us have appeared in a photo that has been posted online? Or spoken to a voice assistant…
Data and analytics: the problem that insurers will have with identity
Insurance is changing. It’s moving in new directions, pursuing new ideas, new models, new technologies. All very exciting, but…
7 reasons why claims optimisation needs to be seen as a failure
The most ethically questionable practice to have emerged out of the innovation currently transforming insurance is claims optimisation. As key…
Personalisation – could it take insurance into a digital winter?
There’s a lot of talk at the moment about insurance undergoing a transformation. Some point to big data, and…
Is this the most controversial claims innovation of all?
Pushing at boundaries and challenging traditional notions is what innovation is
all about. Rethinking something that people have taken for…
Is big data steering insurance towards a cliff or a superhighway?
It was great to see the panel I was on last week to debate the above question attract a full…
Price optimisation: will insurers face new rules?
The Chartered Insurance Institute has recently published a paper I wrote about the implications of price optimisation for the UK…