Why predictive analytics in claims is so dangerous for insurers
Claims settlements are an insurer’s biggest expense. So it would seem natural for firms to understand as much about…
Data Ethics
With insurance becoming increasingly digital, data ethics has become the key lens through which issues and challenges are emerging. What makes it particularly important is how it is influencing insurance at both the policy and the market levels.
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Why supervisory technology will revolutionise insurance
The future of insurance is digital. Data and analytics are transforming how insurers work. Traditional practices are being questioned. It’…
Is underwriting at claim stage a reputational timebomb?
A pattern is emerging across the market that points to a new type of
underwriting. And it is pretty revolutionary,…
How do you feel about insurers tracking and analysing your emotions?
How many of us have appeared in a photo that has been posted online? Or spoken to a voice assistant…
Data and analytics: the problem that insurers will have with identity
Insurance is changing. It’s moving in new directions, pursuing new ideas, new models, new technologies. All very exciting, but…
Access to medical records is controversial but achievable
Should insurers be given access to digital medical records? The question has
more ethical angles to it than you might…
7 reasons why claims optimisation needs to be seen as a failure
The most ethically questionable practice to have emerged out of the innovation currently transforming insurance is claims optimisation. As key…
Personalisation – could it take insurance into a digital winter?
There’s a lot of talk at the moment about insurance undergoing a transformation. Some point to big data, and…
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Ethical storm ahead – insuring people with experience of mental illness
The sector’s approach to insuring people with experience of mental illness is under scrutiny. It was the lead story…