The ethical storm clouds hanging over insurance claims practices
The biggest ethical exposure facing insurers over the next 24 months will come
from claims practices. They are presenting a…
Counter Fraud
There's a clear ethical dimension to the need to tackle insurance fraud. Yet there is also a clear ethical dimension to how you tackle fraud. This is what I explore here...
41 posts
The big ethical challenges facing insurers in 2020
2020 will be an eventful year for insurers. During the many years I’ve been tracking the ethical challenges facing…
Why credit data must feature in your plans for 2019
The use of credit data in insurance is well established. And to some degree,
it’s been an understandable development.…
What lessons can insurance people learn from the Liberty Mutual fine?
The £5.28m fine handed out by the UK regulator to Liberty Mutual last week fired
two warning shots across…
Application fraud – a vital component is missing
Application fraud has become a big focus for insurers. The logic is that
fraudsters should be isolated before they get…
The Big Ethical Questions for Insurance Fraud
Tackling fraud is an ethical thing to do. It penalises those who commit it, deters those who are tempted by…
Could this be the Achilles Heel of Insurance Fraud?
If the insurance sector is to turn claims optimisation into an everyday
component of how it engages with claimants, could…
Ethical nudges and their role in tackling insurance fraud
It’s common now when taking out an insurance policy or reporting a claim, to be
greeted with a warning…
Proportionality and the Ethics of Private Investigations – Pt 2
Insurers’ use of private investigators has been criticised for being “
aggressive
and inappropriate
[https://www.ethicsandinsurance.info/2012/09/06/…