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Counter Fraud

There's a clear ethical dimension to the need to tackle insurance fraud. Yet there is also a clear ethical dimension to how you tackle fraud. This is what I explore here...
9 posts
Counter Fraud
Claims • 5 min read

What Claims Acceptance Rates Tell Us

If you bought a type of policy that on average had one third of all claims rejected, and one in seven claimants complained, what would you think? And if you’re selling it, what would you think? I often hear insurers say that they ‘want to pay claims’. So why are so many claims being rejected?…
Duncan Minty
Duncan Minty •
Counter Fraud • 5 min read

Suspicious Thinking and Insurance Counter Fraud

Insurers are on the lookout for suspicious things all the time. It helps ensure that consumers pay a fair premium. Yet how insurers go about this is hugely important. How is suspicion judged? How does this affect products and services?  I explore the ethical side of how the sector handles suspicion.…
Duncan Minty
Duncan Minty •
Counter Fraud • 6 min read

Why the Social Scoring Ban is Seismic for Counter Fraud

There are many significant things in the EU’s AI Act but none will be more disruptive for insurers than the proposed ban on social scoring. It will cause the sector’s core digital strategies to need serious reconfiguring. So why has this happened and what do insurers have to look out for?…
Duncan Minty
Duncan Minty •
Counter Fraud • 5 min read

Application Fraud - do case numbers add up?

All insurers now have a strategy for managing application fraud. And given that application fraud accounts for over 80% of fraud cases in UK insurance, those strategies have a lot of corporate momentum behind them. The data coming out of all this gives us some important insights.…
Duncan Minty
Duncan Minty •
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