Ethical Awareness for Underwriters: pt3 – over optimism
Despite selling a product that’s based upon risk and losses, insurance people
are actually quite an optimistic bunch. And…
Duncan Minty
Duncan has been researching and writing about ethics in insurance for over 20 years. As a Chartered Insurance Practitioner, he combines market knowledge with a strong and independent radar on ethics.
499 posts
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Ethical awareness for underwriters: Pt2 – the self serving bias
The scope of what underwriters need to have on their radars is getting ever
wider. The expanding horizon of rating…
Ethical awareness for underwriters pt1: the tangible / abstract divide
Insurers are being urged to improve how they represent ‘the voice of the
customer’ in the design and roll out…
Analytics is the new frontier for insurance – exciting but dangerous
When investment returns look uncertain and market conditions are challenging,
executives often listen that bit more keenly to new ideas…
Weighing up the fairness of your claims service – pt2
In last Friday’s post
[https://www.ethicsandinsurance.info/2016/07/08/fairness-claims-1/], I outlined
four dimensions of fairness that…
How to weigh up the fairness of your claims service – pt1
Fairness is a complex thing. Insurance people often have a tendency to latch on
to one way of looking at…
Are we seeing the start of a ‘retreat from insurance’?
It’s becoming fashionable amongst insurers to talk of turning themselves into providers of lifestyle services to customers. It’s…
Essential reading for everyone in insurance marketing
The role that marketing now plays in insurance firms is changing. It is no
longer just about how products are…
Six steps towards a more robust ethical risk assessment
It’s approaching halfway through the year and, let’s assume, you’re on notice to
give a presentation to…