Does this claims practice represent an open door into a dark room?
At the heart of the training I deliver on conflicts of interest is this: a
conflict of interest is a…
Duncan Minty
Duncan has been researching and writing about ethics in insurance for over 20 years. As a Chartered Insurance Practitioner, he combines market knowledge with a strong and independent radar on ethics.
502 posts
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Why Warren Buffett’s famous quote on integrity has a strong message but doesn’t reflect reality
The insurance chief executive and investor Warren Buffett is famous for quotes that are pithy and often prescient. One of…
A Disclosure Disruption for Commercial Insurance
Much of the attention being given to the impact that big data will have on
insurance focuses on the personal…
Ethical Awareness for Underwriters: pt3 – over optimism
Despite selling a product that’s based upon risk and losses, insurance people
are actually quite an optimistic bunch. And…
Ethical awareness for underwriters: Pt2 – the self serving bias
The scope of what underwriters need to have on their radars is getting ever
wider. The expanding horizon of rating…
Ethical awareness for underwriters pt1: the tangible / abstract divide
Insurers are being urged to improve how they represent ‘the voice of the
customer’ in the design and roll out…
Analytics is the new frontier for insurance – exciting but dangerous
When investment returns look uncertain and market conditions are challenging,
executives often listen that bit more keenly to new ideas…
Weighing up the fairness of your claims service – pt2
In last Friday’s post
[https://www.ethicsandinsurance.info/2016/07/08/fairness-claims-1/], I outlined
four dimensions of fairness that…
How to weigh up the fairness of your claims service – pt1
Fairness is a complex thing. Insurance people often have a tendency to latch on
to one way of looking at…