Accountability • 5 min read The super complaint will put pricing practices under intense scrutiny A super complaint was delivered [https://www.bbc.co.uk/news/business-45664985] last week to the UK competition authority. It…
Ethical Risks • 3 min read 2019 demands fresh new thinking on ethical risk This next quarter will seen many insurance firms updating their ‘conduct risk frameworks’, ready for 2019. While there may be…
Accountability • 5 min read Access to medical records is controversial but achievable Should insurers be given access to digital medical records? The question has more ethical angles to it than you might…
Accountability • 2 min read Research confirms the main reason for insurer failure in the EU is unethical practices Why do insurers fail? It turns out it has a lot to do with ethical problems. So while insurance can…
Data Ethics • 3 min read Why smart policy wordings need to be handled with care The end of the off-the-shelf insurance policy is said to be nigh. Everyone will of course throw up their hands…
Codes and Values • 3 min read Insurer codes of ethics are not addressing the big trust issue Insurance firms are changing – new ways of pricing, settling claims and marketing. So, have their codes of ethics been changing…
public Codes and Values • 6 min read How can insurers get people to open and read their code of ethics? You’ve written your firm’s code of ethics and put it on your intranet, and probably your website as…
Codes and Values • 2 min read An important lesson for insurers to learn about their codes of ethics Codes of ethics exist for a reason. They tell people about the commitments a firm has made in relation to…
Data Ethics • 5 min read Where the really fundamental changes in insurance will emerge How transformative are the changes happening in insurance at the moment? A lot of attention is being given to ‘start-up…