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Discrimination

Discrimination is developing at speed as the No 1 ethical risk for a typical insurer. What every insurer needs to be assembling is the evidence of how they are managing discrimination in relation to their deals with customers across all business functions. Has the reporting got the right scope and depth? Is it based upon the right perspective? The articles will help a lot.
16 posts
Discrimination
Data Ethics • 7 min read

A Big Red Flag has been attached to Emotional AI

The UK’s data protection regulator has raised a big red flag over the use of emotional AI. Not only do such systems fail to meet data protection requirements, but they also come with other serious ethical issues. So what does this mean for insurers, and how should they respond?…
Duncan Minty
Duncan Minty •
Data Ethics • 3 min read

Sentiment Analysis – Treat with Caution

The increase in remote working triggered by the pandemic caused Zoom to become a popular tool for holding meetings and speaking with clients. Now Zoom is to allow account holders to carry out sentiment analysis on those they are engaging with. I explore what it means for insurers.…
Duncan Minty
Duncan Minty •
Data Ethics • 4 min read

Machine Unlearning - a New Digital Capability for Insurers

Some serious exposures are looming on insurers’ reputational horizons. Most stem from how their digital technologies have been configured. If any of those exposures are realised, insurers will have to both delete ‘bad data’ and remove its influence on their models. It’s called machine unlearning…
Duncan Minty
Duncan Minty •
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