Accountability • 10 min read The Big Ethical Questions for Insurance Fraud Tackling fraud is an ethical thing to do. It penalises those who commit it, deters those who are tempted by…
Ethical Risks • 7 min read Privacy in Insurance: 3 sources of ethical risk for insurers Privacy in insurance has been getting lots of attention recently, largely because of the imminent introduction of EU’s General…
Discrimination • 6 min read The Ethics of Insurance Pricing – 7 risks underwriters need to have on their radar Several years ago, underwriters started to make wry comments about no longer knowing how their premiums were being calculated. This…
Leadership on Ethics • 3 min read How to teach leadership on ethics in a way that actually works If ethical leadership is on your learning and development agenda for 2018, you need to stop and read this post.…
Claims • 9 min read 20 Changes that Influence the Ethics of Insurance Claims Insurance is changing in ways that have profound implications for claims. Some claims practices will become redundant. Questions only occasionally…
Ethical Skills and Training • 2 min read Learning Integrity – what works and what doesn’t work Ethical values are great. I’m a big fan of them for obvious reasons, but equally, a big critic when…
Ethical Skills and Training • 2 min read 9 ways to set a better ‘personal example’ How you handle the responsibilities you have marks out the type of leader you will become. And having high ethical…
Data Ethics • 5 min read Automating the emotions that drive marketing and sales Financial advice has been transformed by regulations to eliminate conflicts of interest and raise standards. Commissions have been replaced by…
Data Ethics • 2 min read Destructive demand: Is it happening in insurance underwriting now? Destructive demand emerges every so often to undermine the reputation of insurance. In UK motor insurance, it emerged in the…