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Trust

Trust is what someone gives you. What you do to earn it encompasses a host of themes and issues. You can get up to speed on them here
30 posts
Trust
Regulation • 3 min read

The Huge Health Data Disruption has Arrived

The final wording of the EU’s Health Data Space regulation is out, and the implications for insurers are significant. Not only is there a prohibition on insurers’ use of secondary health data, but as I anticipated, what counts as such data is wide. Insurers need to move with care here.…
Duncan Minty
Duncan Minty •
Marketing • 3 min read

The Tension that Digital Marketing Must Address

The digital environment that insurers now focus on presents marketeers with some tough choices. Some choices are well known ones relating to technology and distribution. Others are less visited ones like relationships and trust. I look at a significant tension inherent in all this.…
Duncan Minty
Duncan Minty •
Ethical Culture • 2 min read

The FCA Undermines Its Own Whistleblowing

A recent article in the Times reported unlawful practices at the FCA around email diversion and the handling of people ‘considered a nuisance’. Particularly concerning was the impact of these events on whistleblowers. So what does this signal to the wider insurance community?…
Duncan Minty
Duncan Minty •
Fairness • 3 min read

Revolutionising Fairness – the Starting Point

If insurers are to address fairness seriously, they must find a new way of engaging with those challenging them. There are hurdles to be removed first though, including one that I always hear mentioned. Unless dealt with, competition law could put a brake on revolutionising fairness.…
Duncan Minty
Duncan Minty •
Data Ethics • 2 min read

New UK Survey on Public Attitudes to AI

A major new UK survey into public attitudes to AI has been launched. Its scope will pick up on several technologies relevant to the digital transformation of insurance. Its findings will influence policy makers, both in terms of possible legislation and pressure on regulators.…
Duncan Minty
Duncan Minty •
Interesting Survey of Public Attitudes to Data and AI public
Data Ethics • 4 min read

Interesting Survey of Public Attitudes to Data and AI

The UK Government’s unit for enabling trustworthy digital innovation has published the second wave of its survey of public attitudes to data and AI. Given the low levels of trust that consumers have in how insurers handling their data, the survey’s findings are worth a closer look.…
Duncan Minty
Duncan Minty •
Is your Code of Ethics Good Enough? public
Codes and Values • 5 min read

Is your Code of Ethics Good Enough?

Is your code of ethics good enough? A quick way to answer that is to look at when it was last reviewed. If that date is before November 2019, then the answer will almost certainly be no. And if your firm has been making some strategic moves recently, I would move that date to November 2020.…
Duncan Minty
Duncan Minty •
Can Trust be Automated? public
Trust • 4 min read

Can Trust be Automated?

A leading supplier of software to the insurance sector has launched a ‘Trust Automation Platform’. It’s great of course that Friss are recognising the important of trust. It should get their clients and prospects thinking about it more. Yet can platforms like this actually deliver on trust itself?…
Duncan Minty
Duncan Minty •
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