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Ethical Culture

Ethical culture can be summed up as 'how things get done round here'. So while there can be all sorts of formal guidelines, at the end of the day, it is in the behaviours of the people, and what motivates them and why, that gives your firm the culture it has, as opposed to the culture it needs.
4 posts
Ethical Culture
Data Ethics • 3 min read

Forced Transparency – the Challenge facing Insurers

2024 will see several challenges that the insurance sector is facing come to a head. Out of this will emerge a period of forced transparency, in which certain working practices are opened up to scrutiny. How insurers prepare for this is crucial for customers, investors and regulators.…
Duncan Minty
Duncan Minty •
Claims • 8 min read

Claims – Nine Ethical Red Flags that Need Attention

For the last 5 years, I’ve viewed claims as the function that is generating the most ethical risk for a typical UK insurer. It has not been in the limelight, but it has been using decision systems in ways that raise significant questions. Here are nine practices that are red flags.…
Duncan Minty
Duncan Minty •
Leadership on Ethics • 2 min read

Pay Attention to Undue Pressure

How a person responds to the ethics of a situation will be influenced by several things. Character is one, plus the skills and knowledge they’ve learnt. Yet what can sometimes render all these ineffective is something firmly in the hands of the firm’s leadership. It’s undue pressure.…
Duncan Minty
Duncan Minty •
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