Why the FCA should not use claims complaints as a value measure
Complaints are important. Not just for resolving an individual problem, but for
tracking the health of the policyholder / insurer relationship.…
Claims
Claims is a unique function, dealing on a one-to-one basis with customers to fulfil the terms of the contract. How this is handled by insurers can through up some of the most significant ethical risks within insurance.
47 posts
Why predictive analytics in claims is so dangerous for insurers
Claims settlements are an insurer’s biggest expense. So it would seem natural for firms to understand as much about…
Is underwriting at claim stage a reputational timebomb?
A pattern is emerging across the market that points to a new type of
underwriting. And it is pretty revolutionary,…
Why conflicts of interest is the top ethical issue for claims in 2019
The top ethical risk for claims functions in 2019 will be conflicts of interest. That means every claims director in…
7 reasons why claims optimisation needs to be seen as a failure
The most ethically questionable practice to have emerged out of the innovation currently transforming insurance is claims optimisation. As key…
Should insurers share claims data to make their systems more accurate?
Insurers want to share claims data in order to improve the accuracy of their new
analytics systems. It sounds quite…
20 Changes that Influence the Ethics of Insurance Claims
Insurance is changing in ways that have profound implications for claims. Some claims practices will become redundant. Questions only occasionally…
Four challenges that insurers face when using artificial intelligence in claims
The use of artificial intelligence in claims represents a ‘significant
opportunity’ for the sector, said the insurer Ageas in a…
Does this spell the end for insurance claims?
Aviva [http://www.aviva.com/] are publicising
[https://www.thesun.co.uk/money/3359873/aviva-boss-promises-to-slash-prices-and-let-customers-buy-policies-without-filling-out-endless-forms/]
a new system called Ask…