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Trends

Insurance is being transformed. Old practices are being rethought ; new practices introduced. Yet there are bigger and more fundamental changes happening. The tectonic plates for insurance are shifting, with potentially enormous consequences.
39 posts
Trends
Taking Care : the Reality of Insurer Interest in Smart Sensors public
Trends • 5 min read

Taking Care : the Reality of Insurer Interest in Smart Sensors

The future of insurance is said to lie in preventing losses, not paying claims. This idea relies on lots of smart sensors around the home. Yet there is more behind this than loss prevention. The picture rapidly taking shape points to a dramatic shift in insurer control over how we use our homes…
Duncan Minty
Duncan Minty •
Open Insurance Suffers a Setback public
Underwriting • 2 min read

Open Insurance Suffers a Setback

Open insurance is predicted by many to play a big part in the future of insurance. It’s not a prediction that everyone shares however, including now the Australian Government. They’ve paused the expansion of their open data initiative into insurance. So what’s behind their concerns?…
Duncan Minty
Duncan Minty •
Have Insurers been Honest with Consumers? public
Personalisation • 5 min read

Have Insurers been Honest with Consumers?

Big changes are underway in insurance. So what do consumers think of those changes? Surveys often show strong support from consumers for the biggest change of all – the move from pooling to personalisation. Yet why is this so, and can we trust what these surveys tell us?…
Duncan Minty
Duncan Minty •
Inclusion in L&H markets: Lessons for the UK public
Underwriting • 6 min read

Inclusion in L&H markets: Lessons for the UK

A lot of attention has been given recently to inclusion in the personal lines market, but just as important is inclusion in the life and health market. New research explores this in some detail and uncovers interesting lessons for UK insurers. Why is our market good and bad at different things?…
Duncan Minty
Duncan Minty •
The Insurance Complex: A Bleak Future? public
Trends • 6 min read

The Insurance Complex: A Bleak Future?

Insurance is becoming a performance market. For insurers to compete, consumers must perform, at first for a competitive premium, progressively for enough cover and eventually for access to the market. What emerges then is ‘an insurance complex’ that defines relations with consumers and society.…
Duncan Minty
Duncan Minty •
Can ChatGPT Help Insurers be Better at Ethics? public
Data Ethics • 4 min read

Can ChatGPT Help Insurers be Better at Ethics?

We’re starting to see OpenAI’s ChatGPT used in discussions about the ethics of insurance. What has surprised some organisers is just how popular discussions like this are with conference audiences. So is the sector’s understanding of ethics about to be transformed? I examine the implications.…
Duncan Minty
Duncan Minty •
Is Insurance prepared for a Consumer Advocate? public
Accountability • 4 min read

Is Insurance prepared for a Consumer Advocate?

Some business sectors in the UK have a consumer advocate appointed by the Government. Should one be appointed for insurance, the impact on the sector could be profound. With the power to pull data from firms and initiate regulatory reviews, transparency could be transformed.…
Duncan Minty
Duncan Minty •
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